Case Study – Digital Queuing System for the healthcare sector
For more than 200 clients, including healthcare facilities, FRAMR. provides customized digital signage solutions such as patient call systems. Our goal is to support medical facilities by promoting seamless communication and providing user-friendly technologies that meet the needs of both staff and patients.
The call system is an efficient and modern solution for patient management in healthcare facilities. In the standalone version, it is not connected to the Internet, which ensures permanent and risk-free operation. However, the system can also be used via the Internet as an option.
And this is how it works: patients take a ticket at the registration terminal, which is printed on thermal paper and contains an individual number. Staff in the ward take care of the administration and the actual calling of the waiting persons. To do this, they use an administration backend that is accessible via an IP address (standalone) or a URL (Internet) in the browser. Employees can see how many people are in the queue on their computer in real time.
By clicking on the “Next ticket” button, the next person in the queue is determined and the corresponding number with room allocation appears on the display in the waiting area. Tickets can be called up several times if the person does not enter immediately or does not hear the audio signal on the waiting screen. In addition, individual ticket numbers can be entered manually if a patient is to be seated again in the waiting area and re-enter later outside the registration sequence.
It is possible to allocate tickets to any number of rooms. Available room designations are shown on the display in the waiting area after activation by an employee. Tickets are automatically assigned to the next available room in the order in which they arrive. Rooms can also be logged out if required so that they no longer appear on the screens.
In automatic mode, open tickets can be automatically assigned to free rooms without the employees having to do anything. This automatic assignment can be activated and deactivated manually by each room.
The text-to-speech function supports visually impaired people in the waiting process. When active, the screen elements at the registration kiosk are read out loud when clicked (e.g. “Click to get a ticket”). Tickets can also be called up directly on the screen with the help of voice announcements.
An additional extension is the integration and registration with an e-card, which automatically transmits the patient’s name, date of birth and social security number to the employee and links it to the ticket number.
